TATU Highway Group

Service Center

After-sales Service

Experience one-stop after-sales service

01/ 03

Rapid response and on-site support services

Leveraging the convenience of remote video conferencing in today's information age, and considering that most industry users have acquired basic professional knowledge and skills in road marking products and services after years of development, TATU Highway Coatings offers video conferencing services for all its coatings and materials. This is done to reduce user procurement costs, improve the timeliness of after-sales service, and eliminate on-site hassles for users. For complex issues encountered by users that cannot be resolved remotely , TATU Highway Coatings technical engineers will provide on-site technical support within 48 hours, depending on the circumstances.

02/ 03

Dedicated files and regular follow-up services

TATU Highway paints create a dedicated file for each user and each major project , meticulously recording the batches of products used, application parameters, and service records for each user and their significant projects . Our customer service team conducts annual follow-ups to gain a comprehensive understanding of product usage and provides users with suggestions for product improvement or business enhancement , transforming "passive service " into " proactive support . "

03/ 03

Process optimization and skills enhancement services

TATU Highway Coatings is committed to becoming a long-term partner for its users , aiming to establish a sustainable and mutually beneficial cooperative relationship by helping them expand their business scope and level, improve efficiency and effectiveness . For large-scale engineering projects, TATU Highway Coatings can provide partners with specialized services such as project bidding planning, project plan preparation, construction equipment allocation, and construction review and optimization . With its differentiated strengths and feasible measures , TATU Highway Coatings helps users control construction costs , improve construction efficiency , and maximize profits .

Rapid response and on-site support services

Dedicated files and regular follow-up services

Process optimization and skills enhancement services

01/ 03

Rapid response and on-site support services

Dedicated files and regular follow-up services

Process optimization and skills enhancement services

TianTu Markings firmly believes that integrity is the lifeline of an enterprise and the cornerstone of winning long-term trust and respect. We are committed to deeply integrating "integrity, transparency, and compliance" into every aspect of supply chain management, engineering cooperation, and customer service, and resolutely oppose and combat any form of corruption, fraud, and unfair competition with a "zero-tolerance" attitude.
Through strict institutional constraints and continuous education, we ensure that every TianTu employee becomes a practitioner and defender of ethical conduct.
Establish clear "Employee Business Conduct Code" and "Anti-Corruption Policy," clearly defining the red lines and bottom lines for behaviors such as conflicts of interest, acceptance of gifts, and business entertainment. Regularly conduct integrity culture training and case studies to enhance the legal awareness and professional ethics of all employees, making "not daring to be corrupt, not being able to be corrupt, and not wanting to be corrupt" a consensus within the company. Promote the online and transparent implementation of key business processes such as procurement, bidding, and expense reimbursement to minimize human intervention and prevent risks through institutional mechanisms.

Report Email： info@tatu-road.com

Complaint channel

We advocate for and strive to establish simple, transparent, and healthy partnerships with all suppliers, distributors, and customers. We firmly believe that effective oversight is the guarantee for the continued operation of an integrity system.
To jointly build a fair, transparent, and healthy business environment, TianTu Markings hereby enters into this agreement with all its partners.:
(1)Zero tolerance principle: Both parties should adopt a "zero tolerance" attitude towards all improper behaviors such as corruption, bribery, fraud, and collusion.
(2) Transparent transactions: All business activities should be conducted openly and transparently, rejecting any form of "under-the-table agreement" or hidden transfer of benefits.
(3) Fair competition: Cooperation should be based on genuine quality, service, innovation, and price, not on any improper relationships or interests.
(4) Information Transparency: Within the scope of compliance, promote the openness and transparency of key business information (such as pricing rules and acceptance standards).
(5) Integrity in business dealings: Bribery and accepting bribes under any pretext are prohibited, and business entertainment should be in accordance with norms and laws and regulations.
(6) Smooth oversight: Both parties have the right to report violations through designated channels, either anonymously or with their real names.
The inspection and supervision team only accepts reports of misconduct by internal employees. We encourage you to submit your report under your real name. We promise to strictly protect the whistleblower and keep the content of the report strictly confidential. At the same time, you must ensure the truthfulness of your report. We reserve the right to pursue legal action against those who intentionally provide false information.

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